Privacy policy

Bilkul bhai. Ye FREXCLUB ke liye complete Privacy Policy hai. Shopify store ke liye professional language mein rakhi hai aur FREXCLUB ki details add kar di hain.

PRIVACY POLICY

Last Updated: October 2026

At FREXCLUB, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit frexclub.in, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit or make a purchase from FREXCLUB, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment-related information
Customer support communications
Device and browser information
IP address
Website activity and interactions
Marketing and communication preferences

The information collected depends on how you interact with our website and services.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Confirm purchases and send order-related notifications.
Arrange shipping and delivery.
Provide tracking information.
Process eligible returns, exchanges, and refunds.
Respond to customer support requests.
Prevent fraudulent or unauthorized transactions.
Maintain and improve our website and services.
Understand how customers interact with our store.
Provide relevant marketing communications where permitted.
Comply with applicable legal and regulatory requirements.

Payments

Payments made through our website may be processed by third-party payment service providers.

FREXCLUB does not directly store complete payment card information where payments are securely processed by these providers.

Payment providers may process your information according to their own privacy policies and security practices.

Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services online.

Shopify may process certain information when you visit our store, make a purchase, or otherwise interact with the website.

Shopify's handling of information is governed by its own applicable privacy practices.

Shipping & Delivery Partners

To fulfil and deliver your order, necessary information may be shared with our shipping, logistics, fulfilment, and delivery partners.

This information may include your:

Name
Delivery address
Phone number
Order information

We only share information reasonably necessary to process and deliver your order or provide related services.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website usage, improve performance, and support analytics or advertising where applicable.

You may be able to manage certain cookie preferences through your browser or available website privacy controls.

Disabling certain cookies may affect some website functionality.

Marketing Communications

If you choose to receive marketing communications from FREXCLUB, we may contact you regarding:

New drops
Product launches
Offers and promotions
Restocks
Brand updates

You may unsubscribe from eligible marketing emails using the unsubscribe option provided in those communications or contact us for assistance.

Transactional communications relating to an order may still be sent where necessary.

How We Share Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

E-commerce platform providers
Payment processors
Shipping and logistics providers
Customer support services
Analytics and technology providers
Marketing service providers, where applicable

We may also disclose information when reasonably necessary to comply with applicable law, legal processes, enforce our policies, protect our rights, or prevent fraud or misuse.

Data Security

We take reasonable administrative and technical measures to help protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online service or method of electronic storage can guarantee absolute security.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations.

Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Withdraw certain permissions or consent.
Manage marketing preferences.
Object to or restrict certain processing where applicable.
Request information about how your data is used.

Certain requests may be subject to identity verification and applicable legal exceptions.

Children's Privacy

Our services are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the matter.

Third-Party Links

Our website may contain links to third-party websites or services.

FREXCLUB is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.