Refund policy

At FREXCLUB, we want you to be satisfied with every purchase. Each order is carefully processed and checked before dispatch. However, if you receive an incorrect, damaged, or defective product, or need assistance with sizing, please review the policy below.

Returns & Exchanges

We accept eligible return or exchange requests within 7 days of delivery.

To be eligible, the product must:

Be unused, unworn, and unwashed.
Be in its original condition.
Have all original tags and labels attached.
Be returned with its original packaging.
Show no signs of wear, stains, fragrance, damage, or alteration.

Products that do not meet these conditions may not be eligible for return or exchange.

Size Exchanges

If you ordered the wrong size and would like a different size, you may request a size exchange within 7 days of delivery, subject to stock availability.

If the requested size is unavailable, our support team will inform you about the available options.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Send us:

Your order number
Clear photos of the product
Photos of the packaging
A clear description of the issue

We recommend recording an unboxing video when opening your package, particularly if the outer packaging appears damaged or tampered with. This can help us verify and resolve delivery-related issues more quickly.

Once the issue is verified, our team will provide the appropriate resolution.

Non-Returnable Items

Returns or exchanges may not be accepted for:

Products that have been worn, washed, or used.
Products without original tags or packaging.
Products damaged after delivery due to improper use or care.
Items showing stains, fragrance, alterations, or other signs of use.
Gift cards, if applicable.
Products marked as Final Sale / Non-Returnable, where clearly stated before purchase.

Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where applicable.

Please allow additional processing time for your bank or payment provider to reflect the refund after it has been initiated.

Original shipping charges, COD charges, and other applicable service charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product received from our side.

Return Shipping

For returns or exchanges requested due to size preference, fit preference, or a change of mind, applicable return or re-shipping charges may need to be borne by the customer.

If you received an incorrect, verified defective, or damaged product due to an issue from our side, we will assist you with the appropriate resolution.