Shipping policy

Last Updated: October 2026

At FREXCLUB, we aim to process and deliver every order as smoothly and efficiently as possible. Our products are fulfilled and shipped through our fulfilment and logistics partners across India.

Please review the information below before placing your order.

Order Processing & Dispatch

Once your order is successfully placed and confirmed, it enters our processing and fulfilment system.

Orders are typically processed and dispatched within 24–48 business hours.

Please note that Sundays and public holidays are not counted as business days. Orders placed during weekends, holidays, product launches, sales, or periods of high order volume may require additional processing time.

Once your order has been dispatched, you will receive tracking information through the contact details provided while placing the order.

Estimated Delivery Time

After dispatch, orders typically take approximately 3–7 business days to reach most serviceable locations in India.

Delivery times may vary depending on:

Customer location and PIN code
Courier serviceability
Weather conditions
Public holidays
Operational or logistics delays
High-volume sale or launch periods
Other circumstances outside our direct control

Remote or certain serviceable locations may require additional delivery time.

Please note that estimated delivery dates are not guaranteed delivery dates.

Order Tracking

Once your order has been shipped, tracking details will be shared with you via the available email, SMS, WhatsApp, or other applicable notification method.

Tracking information may take some time to update after the shipment is handed over to the courier partner.

Shipping Across India

FREXCLUB ships to serviceable PIN codes across India.

Availability of shipping and payment methods may depend on your delivery location and will be displayed during checkout where applicable.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order, delivery location, payment method, or any ongoing shipping promotions.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

Any applicable COD or handling charges will be clearly displayed at checkout before the order is placed.

Availability of COD may vary depending on location, order value, or other eligibility requirements.

Delivery Attempts

Please provide a complete and accurate shipping address and an active phone number when placing your order.

Our courier partner may contact you regarding delivery. Customers are requested to remain available to receive the shipment.

If delivery is unsuccessful after the courier partner's permitted attempts, the shipment may be returned to origin (RTO).

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your address or contact information, please contact us as soon as possible at support@frexclub.in.

Once an order has been processed or dispatched, we may not be able to modify the shipping details.

Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to courier operations, weather, holidays, serviceability issues, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us and our team will assist you.

Damaged or Tampered Packages

If your package appears significantly damaged, opened, or tampered with at the time of delivery, please take clear photographs or videos of the packaging before opening it.

We strongly recommend recording an unboxing video from the moment the sealed package is opened, especially if the outer packaging appears damaged.

If the product inside is damaged, defective, or incorrect, contact us promptly with your order number, photos, and relevant video evidence so our team can review the issue.